Payment method, shipping
I. FORM OF PAYMENT

At www.anthaicafe.vn, shopping becomes easy with convenient and flexible forms of payment: payment on delivery, payment by bank transfer.

1. Payment in cash:

- Customers can pay directly at one of Thanh Xuan company's transaction addresses before delivery.
- Customers can pay by cash at home after An Thai delivery if the payment location coincides with the shipping address and delivery address in the range of free shipping in the shipping policy of the limited company. An Thai.

2. Bank transfer:

Customers can be assured of transactions via money transfer through An Thai's account
Before proceeding with money transfer, please contact An Thai Sales Department to check the status of goods in the warehouse as well as assign timely delivery staff. An Thai staff will respond to you as soon as the Accounting Department has information to confirm the order and agree on the consignee's name - Phone number - Agency / DN - Address to receive goods - Delivery method - Certificate From ... The time of An Thai delivery to customers is only after 30 minutes - 6 hours after receiving the transfer money (depending on agreement).

Business Account:

AN THAI CO. LTD
Account Number: xxx
Open at: BankABC - Branch ...

II. CUSTOMER CARE DEPARTMENT

The customer care team of An Thai is completely a staff of the company, trained to become a professional consultant, knowledgeable about the superior features of the product to answer customer questions, private consulting to help customers choose the right product with the fastest demand. Customer care team of An Thai receives and processes product information that needs warranty, feedback from customers.

Customer care team of An Thai undertakes the following issues:

• Answer all problems about the products we sell such as features, specifications, instructions for use.
• Advice on choosing an appropriate product. Receive free survey requests if needed.
• Answer questions about the price of products provided on the website: www.anthaigroup.vn or www.anthaicafe.vn.
• Instructions for ordering, paying and using features on the website: www.anthaigroup.vn or www.anthaicafe.vn.
• Receive requests for exchange of An Thai products.
• Receive comments, feedback on our products and services.
• And any other issues related to products and services of An Thai provided to you.
• Any customer who calls the call center (0262) 3857 928 will receive the maximum support, enthusiasm, kindness from a team of experienced consultants, and feel that they are customers. Very special care, care.

III. SHIPPING DELIVERY

An Thai Co., Ltd. sends / delivers goods to provinces and cities nationwide. All goods shipped to the place of customers will be packed carefully, properly and include relevant documents such as: Orders, Delivery receipt, Warranty card, VAT invoice, Instruction manual use ...

•  CUSTOMERS HO ​​CHI MINH CITY - HA NOI

Delivery is free to place with orders from the policy of a Distributor or a Dealer.
Delivery time: Within 48 hours after receiving the order confirmation.

• CUSTOMERS OTHER PROVINCER

Depending on the order and location, An Thai Co., Ltd. may offer free delivery or support fee as agreed with the lowest fee.
Delivery time: From 02 to 4 days after receiving the order confirmation.

Note: For orders that need to be reserved, delivery time may be longer.